Terms & Conditions

  1. Limited warranty from Hean Lee Radio Service Pte Ltd (SOUNDTEOH) applies to SOUNDTEOH ELECTRONIC appliance with a valid warranty card.
  2. Warranty card must be mailed or submitted online within seven(7) days of purchase to be valid. Submit online: http://www.heanlee.com.sg/warranty
  3. Your SOUNDTEOH appliance under this serial number is warranted against manufacturing defects and shall be valid for a period of twelve(12) months from the date of purchase.
    This warranty card and a copy of proof of purchase of the product must be presented when requesting for warranty service/repair. Photocopies of warranty card will not be honored. Lost or damaged warranty card will not be re-issued.
  4. This warranty shall not be transferable, negotiable or assignable to any third party.
  5. This warranty only covers normal usage of the appliance and defects in material due to workmanship.
  6. This warranty does not cover loss and immediately becomes void if damage to the appliance including appearance is due to accident, abuse, alteration, tampering, negligence, improper installation, wrong electrical supply, unauthorized repair, modification, acts of god, fire, civil unrest, usage not accordance with operation instruction manual and any other forms of misuse.
  7. Any transportation, handling, delivery or other incidental charges incurred in respect of the appliance sent in for servicing shall be borne by the purchaser. The purchaser acknowledges and agrees that SOUNDTEOH ELECTRONIC shall bear no responsibility for any product not bearing the SOUNDTEOH brand and any other peripherals used in connection with the appliance.
  8. SOUNDTEOH reserves the right to compensate the buyer by way of exchange or additional repairs, whichever SOUNDTEOH deems fit. No refunds will be issued.
  9. Warranty is applicable only to consumer home appliances issued with valid warranty card. (Not including AV accessories, adaptors, tele-accessories, lightings, plugs & sockets, car accessories, meters & testers, etc.)
  10. SOUNDTEOH service centre will contact customers for collection within seven(7) days from the date stated on the service receipt, otherwise informed. Serviced appliance not collected within twenty-one (21) days from the date stated on the service receipt will be disposed without prior notice.

Privacy Statement

By submitting this warranty card registration form with your personal information, you have agreed to its use according to this privacy statement.

Customers’ information will be kept strictly confidential. Information will be used for product servicing services. Hean Lee Radio Service Pte Ltd may send customers promotional/direct e-mailers from time to time.